1. Books
2. Magazines
3. DVDs
4. Audio and MP3 CDs
5. Video Downloads for PC/Mac/iPod/iPhone/iPad/Android
6. Audio Downloads (Lectures, Music) for PC/Mac/iPod/iPhone/iPad/Android
7. eBooks for Kindle, Nook, iPod/iPhone/iPad and Android
   
8. Selected titles are also in Apple iBook format available at Apple iBooks Store

1. Go to Top Level Menu
2. Hover the mouse on eStore menu
3. A drop- down menu will open
4. Click Browse Product Categories

1. Go to Top Level Menu
2. Click eStore
   
3. On top right, you will see Search in eStore by Title/Author
4. Type the Title or Author or Artist and click Search
   

• The filter options are available on the right side of the eStore

• Products can be filtered by Language/Author/Artist

• Featured products are our special, highlighted products

• Latest products are the newly arrived books, CD's etc

• Bestsellers are the Books, CD's etc purchased more frequently by the customers

In order to bring you the best user experience on our website, we have converted all our book covers in 3D formats. But in that process, there might have been changes done that may not truly represent the actual product. Please refer to the book description while buying the product. Please refer to Terms for more information.

• Goto Top Level Menu

• Click Login

• You should see No Account Yet? Register

• Click Register and submit the details required in the registration form

• Goto eStore

• Click on a category of your interest and browse the products

• Click Add to Cart

• Your products will be added to cart

• After you have added all your products, click Cart in Top Level Menu

• Click Show cart

• You will be shown the checkout page, click Checkout Enter your Billing and Shipping address

• Login with your User Account/Password and click Login. If you don't have one, click Register

• Enter your Billing and Shipping address

• Click Next and choose a shipping method

• Review the order and click Confirm Order

• You will be shown a Payment gateway page where you select the payment mode and click Submit

• Once the payment is processed, you will be returned back to eStore and will get a order confirmation email

• Use only the recommended browsers by chennaimath.org (Internet Explorer 8, Firefox 3 & above, Google Chrome 3 and above, Apple safari 4 and above)

• The product that you are trying to purchase may be 'Export restricted' (i.e. some products are sale only for India)

• The product that you are trying to purchase may be out of stock

• If trouble persists, please email HelpDesk

• Please make sure that the username/email is typed correctly.

• If you have forgotten the password, please click on Lost Password? in the Login window. Then enter your email address and click submit. An email will be sent to your id and contains the token number. Please enter the token number and click submit. Then give a new password to your account and confirm the new password.

• If you have forgotten the username please click on Forget your Username? in the Login window and please follow the procedure.

• Yes, Books, Magazines and Online downloads can be placed in one Order.

• Books will be despatched by the shipping method that you have choosen.

• Magazines will be despatched separately by our standard shipping method every month.

• Online Download link will be sent via email.

• It takes one to two business days for us to process an order (prior to shipping it). We are closed on Sundays.

• Once the order is shipped, your estimated time of arrival will be determined by your selected shipping method.

You need not create a new Order. All you need to do is to make a payment on your existing Order by following the steps given below:

a) Click on 'Login' situated on the Main Menu (top) and enter your username/password info.
b) If you click the Login Panel  "Your account info" will be displayed", click "your account info".
c) Click on "View" related to your Order Number.
d) Click Make payment now.

Once you make the payment, we will do the needful.

• If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order.

• This happens when communication back to your PC is interrupted following your order submission.

• You can see the orders that you have placed in the 'Order Overview' page in 'Your Account'. 

• If you still could not make an order successfully, please submit a request in email HelpDesk.

  
  
  

• The order is considered as duplicate, if the payment is not made within the first two weeks of the placement of the order.

• The status of the order will be changed to cancelled for duplicate orders after two weeks.

• If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. 

• We will not hold an order because an item is backordered.

• You will not be charged for the backordered item or for the shipping cost of the item.

• If you were already been charged, you will be refunded.

• You can check the status in the 'Order Overview' page of 'Your Account'.

• Unfortunately, you cannot.

• If you contact us immediately after placing the order, we can probably make the changes that you request.

• The orders cannot be changed once it is shipped.

• Products sold by our chennaimath.org are supported by our return policy.

• We need some form of proof that the item (a picture/photo of that item) is defective along with the order number, order date and stating the nature of the defect.

• To submit a request please email HelpDesk by clicking here and select the category shipping and the photo/picture must be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . The replacement product will be sent to your shipping address, once the defect is confirmed.

  
  
  
  
  
  
  
  
  
  
  
  

• Payment can be made through Indian and International Credit Cards: Visa/Mastercard/American Express/Diners/JCB. We have provided option in our online store individually for International and Indian Customers.

• Payment can also made through Debit Cards (Around 20 Indian banks - SBI, ICICI, HDFC, Axis, Citibank, HSBC etc). Also some International Visa Electron/Maestro debit cards are also accepted. 

• Payment can also made through Internet Banking (Around 30 Indian banks - SBI, ICICI, HDFC, Axis, Citibank, HSBC etc). 

• Payment can be also made through local DD / Cheque. 

• VPP, Wire transfer and International Checks are strongly discouraged. 

• No, Chennai Math doesn't charge any sales tax.

• A credit card charge can be declined due to an incorrectly-entered credit card number or expiration date,a daily limit, insufficient credit or other reasons.

• If the information you submitted was correct, then the reason could be that your bank or credit card company simply did not authorize us to charge the card

• Please make sure that the billing address and the credit card information matches correctly. You can resubmit the order by changing the payment method.

• Yes, you can make payment through DD or Check (Cheque) or Money Order (India Postal Service).

• The product is shipped only when we receive the DD or Check (Cheque) or Money Order.

• Please draw DD (Demand Draft) or make Check (Cheque) or send Money Order - in favour of 'Sri Ramakrishna Math, Chennai - 600004'. Send it to: The Manager, Publication Section, Sri Ramakrishna Math, #31, Ramakrishna Math Road, Mylapore, Chennai, India, PIN-600004. Phone: 2462 1110, STD Code:044, Country code: 91.

• Please mention your name, email, Order number, Order date along with the DD or Check (Cheque).

• You can get the Order details in the 'Order Overview' in 'Your Accounts'.

• How do I identify phishing of spoofed E-mails? Know that Chennaimath.org will never ask the following information in an e-mail communication.

• Your social security number or tax identification number.

• Your credit card number, PIN number or credit card security code  

• Never submit the information mentioned above directly through an email.

• At present, we don't offer any Paypal/Google checkout, but we accept Moneybookers eWallet.

• Yes, Books and Online downloads can be added along with Magazine subscriptions as a single order.

• Books will be despatched by the shipping method that you have choosen.

• Magazines will be despatched separately by our standard shipping method.

• The Online Download link will be sent via email.

• Goto eStore on Main Menu ->Magazine Subscriptions->The Vedanta Kesari  or Sri Ramakrishan Vijayam.

• Select the subscription you would want and click on 'Add to Cart'. Please note that you can buy any number of subscriptions of any type in a Order, but you can give only one shipping/delivery address for all of them. If you want to buy subscriptions attached to multiple shipping addresses then please make a separate Order for each shipping address.

• After you have selected the subscriptions you want, click Cart in Top Level Menu.

• Click Show cart

• You will be shown the checkout page, click Checkout.

• Login with your User Account/Password and click Login. If you don't have one, click Register and get a username and password.

• Enter your Billing and Shipping address. Click Next.

• Select the Payment method and click Next.

• Review the Order and click Confirm Order.

• You will be shown a Payment gateway page where you select the payment mode and click Submit.

• Once the payment is processed, you will be returned back to eStore and you will get a Order confirmation email.

• Goto eStore on Main Menu ->Magazine Subscriptions->The Vedanta Kesari or Sri Ramakrishan Vijayam.

• Select the subscription you want for renewal and click on 'Add to Cart'. (Please note that you can buy any number of subscriptions of any type in a Order, but you can give only one shipping/delivery address for all of them. If you want to buy subscriptions attached to multiple shipping addresses then please make a separate Order for each shipping address).

• After you have selected the subscription you want, click Cart in Top Level Menu.

• Click Show cart

• You will be shown the checkout page, click Checkout.

• Login with your User Account/Password and click Login. If you don't have one, click Register.

• Enter your Billing and Shipping address. Click Next.

• Select the Payment method and click Next.

• Review the Order and enter your previous subscription number in the text box. Then nlick Confirm Order.

• You will be shown a Payment gateway page where you select the payment mode and click Submit.

• Once the payment is processed, you will be returned back to eStore and you will get a Order confirmation email.

Please click here to email Helpdesk by choosing the category Change of Address under Magazine Subscriptions. Fill in your new shipping address in the Additional information section.

No, it doesn't have any DRM restrictions, but your license for digital download allows you to have this in any of your 5 devices (Example: on your PC, Laptop, Netbook, iPhone, iPad). Distributing the digital content to others or sharing it on the internet is strictly prohibited under copyright law.

The license policy for digital download allows you to have this in any of your 5 devices (Example: on your PC, Laptop, Smartphone, Tablet, eBook Reader). Distributing the digital content to others or sharing it on the internet is strictly prohibited under copyright law.

• Please check your inbox with your registered email id and you should have received an email with subject Download-Info.

• Please click the link provided in the email to download the video/audio/eBook/eMagazine

• In case you haven't received the email, please check your spam folder

• Alternatively you can also download the video/audio/eBook/eMagazine, by clicking eStore

• On your right, click Login to eStore ->Your Account->Download Area

• Type in the Download ID received in your email

• You can now download the video/audio/eBook/eMagazine content. In case you haven't received the email, please check your spam folder

• For Mozilla FireFox browser, go to Tools->Downloads

• For Google Chrome browser, go to Customize>Downloads

• For Apple Safari, go to Settings->Downloads

Please use the same email link to download the video/audio/eBook/eMagazine content. The download link expires within 3 days after 3 iterations. If there are any further issues, please email helpdesk

• FedEx Overnight (Metros and Selected Cities only)

• DTDC Courier (All India)

• Professional Courier (Southern India Only)

• Indian Postal Service (All India)

Yes, you will be getting a tracking number for FedEx, Professional Couriers and DTDC. Unfortunately for Indian postal service, tracking information is not available at this moment.

If you're unable to locate an item in your package, please email HelpDesk by clicking here.

If it's a few pages missing from a book or a CD/DVD, that's not working, please email hekpdesk and we will send you a replacement. If it's a damaged item during shipping, we will need some form of proof that the item (a picture/photo of that item) is defective and we can ship the product again. To submit a request , please email HelpDesk by clicking here and send the picture/photo to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

All our books ship from Southern part of India (Chennai), and we have varying times depending upon the shipping mode you choose. FedEx service provides overnight deliveries while DTDC courier ships anywhere between 2 - 5 days. Indian postal service takes the longest but serves all locations including remote towns/villages

• FedEx Economy

• FedEx Priority

Below are the list of countries to which we have Shipping Service:

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Yes, you will be getting a tracking number for FedEx by email.

If you're unable to locate an item in your package, please email HelpDesk by clicking here.

If it's a few pages missing from a book or a CD/DVD, that's not working, please email hekpdesk and we will send you a replacement. If it's a damaged item during shipping, we will need some form of proof that the item (a picture/photo of that item) is defective and we can ship the product again. To submit a request , please email HelpDesk by clicking here and send the picture/photo to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We ship all products from India and depending on your country and mode of transportation (economy/express), it might take anywhere between 4 to 15 business days excluding the customs/other unforseen delay.

Sri Ramakrishna Math, Chennai respects your privacy. We will not under any circumstance sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.

• Security is the top-priority at Chennaimath.org. When you submit sensitive information via the website, your information is protected both online and offline.

• The sensitive information is encrypted and is protected with the best encryption software currently available in the industry - SSL Extended Validation. Chennaimath uses the most advanced form of SSL software available: 256-bit-encryption by StartCom SSL. All leading browsers will display a green bar and provides Chennaimath.org detailed information.

• We also use best anti-hacking mechanism to protect our site.

• Also our webservers and database servers are maintained in secure locations.